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FREQUENTLY ASKED QUESTIONS

▼HOW DO I TAKE MY MEASUREMENTS?

◄HOW LONG DOES IT TAKE TO RECEIVE MY DRESS AFTER I ORDER IT?

As soon as you place an order - whether online or at the showroom, our team get to work immediately. Your dream dress is hand cut and hand made in Australia, which takes our expert team just 4 months.

◄WHERE CAN I TRY ON YOUR DRESSES?

To keep our prices down and pass on the cost-saving to our brides, we exclusively sell our dresses at cost price and they are available to try on at our showroom in Sydney’s Alexandria - Australia. If you would like to see a swatch of the dress you are interested in, we can easily ship one to you. Please get in touch on hello@whitemadow.com.au if you would like to see our dresses in person in your home town.

◄CAN I CUSTOMISE A DRESS?

Depending on time frames, our team are happy to make some amendments as our brides desire. Please check via email before ordering.

◄WHAT IF I LOOSE WEIGHT BEFORE THE BIG DAY?

That’s perfectly normal, many brides do so in the lead up to the wedding day even if they hadn’t planned to do so! Most our dresses are made from highest quality stretch materials, we add stretchy elastic waist wherever possible and the remainder of the dress designs are free-flowing, which means they are likely to fit even if you drop a dress size. Worst case scenario, our dresses are very easy to alter by a qualified seamstress - they do not have complicated corsetry and boning involved, which will keep the alteration price to a minimum.

◄HOW LONG BEFORE THE DAY SHOULD I ORDER MY DRESS?

It is best to order your dress as early as possible, this way you secure your spot in the production line, the materials will be put aside for your order and you do not have to worry about it any more!

◄WHO MAKES THE DRESSES?

All our production takes place in Sydney, Australia. Our creative director is very hands on and oversees each and every new design and order. We work with a tight team of very experienced pattern-makers and garment technitians, who specialise in fine materials and lace. We pride ourselves on providing our brides with only highest quality gowns by ensuring every step of production process is supervised and signed off before moving onto the next one. We love to make our brides smile x