STANDARD MADE TO ORDER BRIDAL

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact hello@whitemeadow.com.au within 7 days of receiving your order. If you have lost or gained weight, we recommend contacting our After Sales team for guidance and an advice to provide to your preferred local tailor. If for any reason there is a manufacturing fault, postage will be covered by WM. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to WM must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($300AUD, £200, $250 USD, €200) covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

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PRIORITY MADE TO ORDER BRIDAL

As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.

READY TO WEAR (STOCK) BRIDAL

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

Exchanges are accepted within 7 days of you receiving your garment. You must contact our friendly After Sales team hello@whitemeadow.com.au to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. 

Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring.

All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.

In the event of a manufacturing fault, return postage will be paid by WM. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.

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SALE ITEMS 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless deemed faulty, however you may email hello@whitemeadow.com.au to arrange the return of a sale item in exchange for a store credit or exchange.  

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